Please donвЂ™t forget to bring the transaction receipt.

Step 8: Once approved, head over to the designated The SM Store to return your item.

Step 7: Please wait for a confirmationВ e-mailВ fromВ ShopSMВ within 48 hoursВ if your return request has been approved.

Step 6: Select which store you want to return your item.В For now, you can return the item to the nearestВ TheВ SM Store.

Upload a number up to 6 images to support your request. Add the description of the items to be returned, as well as your preferred branch to return the item/s to.

Step 4: Supply the reason for return from the drop-down menu.

Step 3: Select from the drop-down menu the number of items you want to return.

Step 2: Click My Returns under your My Account.В You will be asked to fill in yourВ order number and e-mailВ address.

Identify the order number where item/s for return/exchange is associated.

Step 1: Log in toВ ShopSMВ and navigate to MyВ AccountВ >В My Orders.For consumable items, only sealed or unused can be requested for return/exchange.ДЄll returns have to be initially processed through theВ ShopSMВ website and completed in any of THE SM STORE branches nationwide. Please note that return/exchange of intimate apparel or items considered as generally hygienic in nature (e.g., underwear, socks, stockings, earrings, etc.) will not be accepted at any of our branches for any reason. Product that is not as advertised on the website Д«e sure that all items to be returned are still in their original packaging, with complete accessories and attached price tag.Product that is fundamentally different in nature from the product specified in the website.Valid reasons for return and exchange include the following: Meanwhile, items bought during sale events, at markdown price, or using Vouchers can apply for return/exchange up to seven (7) days from the date when the order is received/collected. Customers who bought items fromВ ShopSMВ at regular price can apply for return/exchange up to thirty (30) days from the date when the order is received, where day one is the receiving/collection date.

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